So, you've made your order! Yay! Now what?
If you are in the Calgary area and you would like to save on the shipping we are happy to offer free local delivery, even better if you have you have consignment that you would like us to pick up! Send a message to firstname.lastname@example.org or call us at 587-894-3661 and apply the code: localdeliveryyyc at checkout. We will then contact you to arrange your free delivery and/or pick up.
If you are in Canada, you pay a flat shipping rate of $12 CAD (sorry folks! We know it's steep but Canada Post charges at least from $14-$22 so we have to be smart about it), The shipping is on us on orders of $100 CAD or more. Orders are processed in 1-2 business days and then we ship with Canada Post. Your insured and tracked package should arrive to you within 2-5 business days. Most cases it arrives in 2!
If you are in the US, we have flat rate shipping at $14 CAD, We process the order in 2-5 business days and we ship from Montana with USPS and it should be about 2-5 business days. If you want to save the shipping spend $150 CAD and we will gladly cover this cost!
If you are anywhere else in the world, we ship with DHL and it will cost $20 CAD. The shipping is on us on orders over $200 CAD.
If you have any questions at all please contact us at email@example.com and we will be happy to answer!!
It didn't work out this time (sad face), now what?
We understand the risk involved with buying online; especially for second hand children’s clothing because of the lack of size standardization from brand to brand. That’s why we offer a 100% money back guarantee. Whether it is because it doesn’t fit or your child just doesn’t like it, we will except all returns within 30 days for a full refund. As long as the clothing is in the same condition it was in when it was received. The only exceptions are sale items and items marked “as is” or final sale. You just pay the return shipping. Now you can sit back, relax and shop because parents have enough to worry about!! ;)